Shipping policy

Shipping Policy

Welcome to GP Sails, This Shipping Policy applies to all orders placed through our website: GPSails,.com. We are a UK-based retailer, and all shipping practices comply with UK consumer law.

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🚚 1. Shipping Locations

We currently ship to:

• United Kingdom

• Isle of Man, Channel Islands

• Selected International Destinations (see below)

If you require international shipping not listed, please contact us at info@gpsails.com

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⏱️ 2. Processing Times

• Order Processing: Orders are typically processed within 1–2 business days (Mon–Fri, excluding UK public holidays).

• You will receive an order confirmation and shipping notification with tracking details (if applicable).

Note: During peak periods, processing may take up to 3 working days.

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📦 3. Delivery Options & Timeframes (UK)

• Delivery times are estimates and may vary due to external factors (e.g. Royal Mail/DPD/Yodel delays).

• We are not responsible for delays caused by courier services, customs (international), or incorrect addresses provided at checkout.

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🌍 4. International Shipping

We ship to selected countries outside the UK. Charges, times, and duties vary by location.

• You are responsible for any customs duties, import taxes, or brokerage fees.

• International delivery may take 5–15 working days depending on destination.

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🧾 5. Tracking & Delivery Issues

• You’ll receive a tracking number (if applicable) once your order is dispatched.

• If your package is marked delivered but not received, contact us within 7 days.

• For items delayed or missing, please allow the full delivery window to pass before contacting us.

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🚫 6. Undeliverable Packages / Incorrect Addresses

• If an order is returned to us due to an incorrect or incomplete address, we will contact you to arrange redelivery. Additional shipping charges may apply.

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🔁 7. Returns & Delivery Charges

Please refer to our Returns Policy for full details.

• Original shipping costs are non-refundable unless the item is faulty or misdescribed.

• You are responsible for return shipping costs unless otherwise stated.

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📩 8. Contact Us

For questions about your order or shipping options, contact us:

📧 Email: info@gpsails.com
📞 Phone: 07900 443538 
🕒 Customer Support Hours: Mon–Fri, 9am–5pm (UK time)

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📜 Legal Compliance Notice

This shipping policy complies with:

• UK Consumer Rights Act 2015

• Consumer Contracts Regulations 2013

• The Electronic Commerce (EC Directive) Regulations 2002

You are entitled to receive clear shipping information, estimated delivery timelines, and contact options in line with your statutory rights as a UK consumer.